Job Description

Overview:

Looking to continue your career in customer service? Bruni & Campisi, part of the renowned Apex Service Partners network, has an exciting opening for a

Customer Service Representative

. We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Bruni & Campisi offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you're eager to make a positive impact and join a growing team, this is the opportunity for you!

Job Responsibilities:

In-bound/Out-bound Calls

: Handle a high volume of in-bound and out-bound customer calls with professionalism and efficiency.

Booking and Scheduling

: Schedule maintenance calls and appointments by booking in-bound calls and responding to customer emails.

Sales

: Promote and sell products and services to existing customers based on their needs.

Customer Interaction

: Respond to customer inquiries, troubleshoot concerns, and resolve any issues in a friendly, courteous manner.

Overflow Call Management

: Assist in handling overflow calls to ensure smooth operations and customer satisfaction.

Making 100+ Calls Daily

: Maintain productivity by scheduling and confirming maintenance calls, ensuring efficient time management.

Documentation

: Maintain accurate and detailed records of customer interactions, scheduling details, and any sales or services rendered.

Qualifications:

Experience

: 3-5 years of customer service experience, ideally in a call center environment.

Call Center & Office Experience

: Preferred 3+ years of experience working in a customer focused environment or call center setting.

Attention to Detail

: Strong attention to detail and accuracy when entering customer information and scheduling appointments.

Communication Skills

: Excellent phone etiquette with the ability to effectively communicate with customers and team members.

Team Player

: A conscientious, team-oriented individual with a positive attitude and strong work ethic.

Character

: Honesty, integrity, and a commitment to delivering high-quality service.

Availability

: Flexible schedule with reliable transportation.

Tech Skills

: Computer/software knowledge is a plus.

Requirements:

3-5 years of experience 100% onsite (in office) Weekend Schedules will be remote (if informed by your manager) Afternoon and Evening Availability will be required

Benefits:

Medical, Prescription, Dental, and Vision Insurance

: Comprehensive coverage with minimal out-of-pocket expenses.

Disability & Term Life Insurance

: Financial security for you and your loved ones.

Matching 401(K) Benefits

: Build your future with our competitive retirement savings plan.

Ongoing Training & Development

: Opportunities for continuous growth and skill enhancement.

Paid Holidays

: Enjoy paid time off for holidays.

Paid Time Off (PTO)

: Generous paid time off for a healthy work-life balance.

Bruni & Campisi may conduct a pre-employment background check and drug test, subject to applicable laws.

Join our team at Bruni & Campisi and become a part of a company that values employees just as much as customers. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Posted Min Pay Rate: USD $20.00/Hr. Posted Max Pay Rate: USD $27.00/Hr.