Job Description

Deano's Collision & Automotive Specialists

has an Immediate Opening for a Full-Time Customer Service Representative.

Candidates must have excellent communication skills. Enjoy meeting new people and work well with others in a fast paced environment. Must be detail oriented, have keyboarding skill, basic knowledge of computers, willingness to learn and a valid drivers license.

Position:

Monday-Friday, 8AM-5PM No weekends

Employee Benefits offered:

Medical premium paid up to $750 per month. Dental premium paid 100%. Paid vacation and Holidays; and 401k offered with an employer match up to 3%.

Primary Role:

Welcome/Greet Customers; must acknowledge customers verbally or if currently assisting others, non verbally. Offer Coffee, soda, popcorn or water Answer phones by 2nd Ring; make sure the office is always appropriately staffed to answer phones, greet customers, etc. Read and respond to office emails and office text messages. Call on repair assignments & book repair appointments

Daily Role:

(Customer and phones are always the #1 priority.)

Check in Customers. Additionally, move the vehicle to a designated area. Put the folder in the appropriate spot & mark in the system. Check out Customers. Additionally, check in loaner/rental and move to the designated area. Mark done if needed and rental returned. Loaner car scheduling/ assistance with rental. Confirm appointments for upcoming week. Confirm daily drop offs; and call to remind or reschedule appointments that did not show up. Confirm deductible amount and payments issued to customers upon or before dropping off. Locate, scan, enter insurance eft payments. Scan, enter & deposit insurance checks. Scan, enter & copy credit card receipts. Scan completed RO files. Daily updates to Customers. Morning & Afternoon: work with her/him to look at workflow and work with estimators to establish updates, etc. Tidy customer area (pick up popcorn on floor, pops left behind, etc....) Make popcorn. Make coffee & Stock pop machine File invoices. Get Mail & open and deposit payments.

Weekly:

Check eye wash stations. Print RO file folders & prep with appropriate documents. Call on Receivables.

Bimonthly:

Check and order office, bathroom, and cleaning supplies.

Monthly:

Check Fire Extinguishers. Create Monthly RO Box and file folders.

Ongoing:

Assist & help organize misc. office projects, meetings, safety training and luncheons.
Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

401(k) matching Flexible schedule On-the-job training Vision insurance
Work Location: In person