Job Description

Overview

Join our dynamic team as a Customer Service Representative and become the vital link between our company and valued clients. In this energetic role, you will deliver exceptional customer support, resolve inquiries efficiently, and foster positive relationships that drive customer satisfaction and loyalty. Your enthusiasm, communication skills, and problem-solving abilities will help create memorable experiences for our diverse clientele. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact every day.

Duties

Provide friendly and professional customer support via phone, email, and chat channels, ensuring each interaction is positive and solutions-oriented Handle inbound customer inquiries related to products, services, billing, and account information with clarity and confidence Conduct outbound calls to follow up on customer requests, gather feedback, or promote relevant products and services Assist clients with data entry tasks such as updating account details, processing orders, or managing service requests accurately and efficiently Demonstrate excellent phone etiquette and communication skills to build rapport and ensure customer needs are fully understood Support client services by troubleshooting issues, providing product information, and guiding customers through resolution steps Maintain detailed records of interactions within our customer relationship management (CRM) system to ensure seamless service continuity Collaborate with team members to share insights, improve processes, and enhance overall service quality

Skills

Multilingual abilities are highly valued to serve our diverse customer base effectively Strong sales aptitude with the ability to identify opportunities for additional support or product recommendations Bilingual proficiency in English plus additional languages enhances communication with a broader audience Excellent customer support skills combined with active listening and empathy Proficiency in Microsoft Office applications (Word, Excel) and general computer skills for efficient data entry and documentation Experience in call center environments or outbound calling campaigns is preferred but not required Demonstrated analysis skills to assess customer needs quickly and provide appropriate solutions Cash handling experience is a plus for processing payments or refunds accurately Typing speed and accuracy to manage high-volume interactions efficiently Knowledge of call center best practices including call handling techniques, escalation procedures, and maintaining professionalism under pressure
Embark on a rewarding journey where your communication talents make a difference! We're dedicated to supporting your growth while providing a vibrant work environment filled with opportunities to excel.

Job Type: Contract

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Work Location: In person