Job Description

At

Des Moines Veterinary Hospital

, we're a passionate and supportive team committed to providing exceptional care for pets and their families. Our hospital values teamwork, open communication, and professional growth, creating an environment where every team member can thrive. Joining our team means becoming part of a community dedicated to compassion, excellence, and making a positive impact every day

Position Overview

The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

Has veterinary experience at front desk or call center High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience Knowledge of clerical procedures and ability to organize files and records Excellent customer service skills, providing courteous and prompt assistance Accurate cash handling and cashiering abilities Strong multitasking skills with attention to detail Flexibility in scheduling, including weekends and holidays

What We Offer

We care deeply about supporting our team members -- professionally and personally. Benefits include:


Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support -- including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle -- a relief fund for team members facing personal hardship Local hospital culture backed by national resources

At PetVet Care Centers, we're committed to a

Culture of Care

-- for pets, for the people who love them, and for the team members who make it all possible. With

more than 420 hospitals across the U.S.

and a team of over

11,000 dedicated professionals

, including

1700+ veterinarians

, we offer a unique blend of local leadership and national support that helps our hospitals thrive.



Our model is built on

partnership, collaboration, and local medical autonomy

, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V



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