Job Description

Mission

As a Customer Service Representative at Platinum Relations, your mission is to define and deliver unmatched support to our merchants through every phone call and email. You will be the first point of contact, ensuring issues are resolved quickly, questions are answered clearly, and every interaction builds trust. By setting the standard for excellence in communication and problem-solving, you help merchants feel confident in their payment processing and strengthen the foundation of our growing company.

Key Tasks

Resolve Merchant Inquiries Efficiently

Handle phone and email requests with speed and accuracy to minimize downtime for merchants. Directly supports growth by improving client satisfaction and retention.

Promote Service Adoption & Feature Utilization

Help merchants discover and effectively use existing tools and features within the payment system. Drives growth by increasing customer engagement and maximizing the value they get from the platform.

Document and Report Customer Feedback

Track recurring issues, feature requests, and pain points. Provide insights to leadership for product improvements that enhance competitiveness.

Educate Merchants on Best Practices

Proactively guide clients on using payment systems securely and efficiently. Reduces support tickets and builds trust, freeing resources for scaling.

Maintain High-Quality Communication Standards

Ensure every phone call and email reflects professionalism, clarity, and empathy. Strengthens brand reputation, which is critical for attracting new merchants.
Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance
Work Location: In person