Customer Service Representative Job in metasys inc

Customer Service Representative

Davenport, IA, US, United States

Apply On Company Site

Job Description

JOB DESCRIPTION
Hours 7:30 AM - 4:00 PM with 1?2 hour lunch

Job Summary
We are seeking for fresh graduates/ interns.

Key Responsibilities
Investigate and resolve billing errors utilizing the customer information system (CSS).
Process billing corrections and adjustments in compliance with company procedures and audit standards.
Interpret and apply utility tariffs, billing policies, and regulatory practices.
Research client billing issues as directed.
Maintain detailed records of billing activities using Excel spreadsheets.
Contribute to process documentation and suggest updates to billing procedures for operational efficiency.
Support various ad-hoc billing projects as needed.
Qualifications
High school diploma or equivalent required; bachelor's degree in business or related field preferred.
Proficient with the MS Office Suite including Outlook, Word, and Excel.
Strong analytical and organizational skills with high attention to detail.
Ability to manage deadlines effectively in a fast-paced environment
Additional Information
Employees must be able to perform the essential functions of the position, with or without accommodation. We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer.

Pay: $20.00 - $21.50 per hour

Expected hours: 40 per week

Education:

Bachelor's (Required)
Work Location: In person