Job Description

Are you extremely customer-driven, a great listener, and love to help people? Are you looking for a family-oriented work environment you can call your 'work home'? Do you want to be a part of a supportive team? If you answered yes to all the questions, then this position is for you!

The Customer Service Representative (CSR) is the first point of contact for our clients and plays a crucial role in our company's success.

This position is a full-time, year-round job in our Eagle River office! Scheduled shifts are 8 hours between office hours, 7:00 am and 6:00 pm, Monday - Saturday, with occasional schedule deviations and seasonal adjustments. Reliability and punctuality are a must!

Key Responsibilities

Assisting clients with their portable sanitation needs over the phone, via email, or in person; educating clients and making recommendations for products and services based on client needs and industry guidelines Managing high call volume Accurately collecting and recording detailed information from clients and entering them into company software to create sales orders and work orders Creating invoices and processing payments Building relationships with clients through open and active communication Handling client concerns, providing appropriate solutions and alternatives, and following up to ensure resolution Providing top-notch customer service and going the extra mile Working and collaborating with a variety of teammates including other office staff, shop personnel, dispatchers, and service technicians Performing other duties as assigned

Skills

Customer service experience with excellent active listening and verbal communication skills; and the ability to adapt the way communication is presented to different types of personalities Basic computer knowledge and ability to learn new software programs Must be flexible and willing to adapt to changing situations, for example, seasonal adjustments with fluctuating call volume levels Ability to multi-task, prioritize, and manage time effectively

Requirements

Must be punctual and reliable Must have professional phone etiquette, active listening, and critical thinking skills Must be organized and detail-oriented Must be able to work in a fast-paced environment and meet deadlines Track record of going above and beyond Friendly and personable Able to work as a team and handle constructive criticism or suggestions for improvement

In the next steps, you'll be asked a series of questions. One of the questions you will be asked is, "What is your favorite color?". The answer we want you to write to that question is "Rent a Can Red".

Only completed applications with all the questions answered will be considered.

If you meet all the qualifications and are excited about the opportunity to join our team, we would be thrilled to hear from you!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off
Application Question(s):

What do you know about our company? Describe a time when you went above and beyond for a client. Describe the hardest day you have had in your career. Did you see that we are located in Eagle River, AK and understand that this job requires you to commute to work daily? What is your favorite color?
Experience:

Customer service: 1 year (Required) Phone etiquette: 1 year (Preferred) Computer skills: 1 year (Preferred)
Work Location: In person