Job Description

About Us

Coastal Comfort Heating and Air Conditioning is a

locally owned and operated HVAC company

proudly serving Maryland's Eastern Shore and lower Delaware. We've been voted

"Best Of" HVAC over 20 times

and were recognized as the

2022 Best Company Under 50 Employees

by the Salisbury Independent.

We offer a

fun, family-oriented work environment

and are dedicated to providing

exceptional service

to our loyal customers. As a

community- and family-focused organization

, we value teamwork, professionalism, and a strong commitment to customer care.

Position Summary

We're looking for a

Customer Service Representative (CSR)

to join our award-winning team! The CSR is the first point of contact for customers and plays an essential role in delivering a positive experience. The ideal candidate is

friendly, organized, professional, and passionate about helping others.

Key Responsibilities

Answer inbound customer calls in a friendly and professional manner Schedule and confirm service appointments efficiently Respond to customer inquiries via phone, email, and online chat Enter and manage customer information and service requests Process customer payments securely over the phone Follow up on internet leads and online service requests Maintain accurate records and data entry in company systems Work collaboratively with team members to ensure smooth daily operations Provide exceptional customer service in every interaction

Qualifications

Previous

customer service or office experience

preferred (HVAC or home services experience a plus) Strong

verbal and written communication

skills Excellent

organization and attention to detail

Comfortable using computers, scheduling software, and data entry systems Able to

multitask

in a fast-paced environment

Patient, professional, and team-oriented

attitude

Why Join Coastal Comfort?

Fun, family-oriented company culture Locally owned and community-driven Consistently recognized as one of the area's best employers Opportunities for career growth and development Competitive compensation and benefits
Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Experience:

Customer service: 3 years (Preferred)
Work Location: In person