Job Description

Helena's Cleaners is a plant-based dry cleaning and laundry company. Helena started the business 38 years ago and we are proud to have grown into what we are today: the largest pick up and delivery dry cleaning and laundry service in the greater Seattle area, with 3 storefront locations. From dry cleaning and laundry to household and alterations - we do it all for both individual and commercial accounts. We have a huge emphasis on our customer support and relations.

The Customer Service Representative opportunity is the direct contact to our customers. This position's main objective is to provide support to the customer, answering questions, offering insight on services, and delivering unique, tailored customer service experiences.

Customer Service Representative duties and responsibilities

Greeting and assisting customers at the counter/kiosk Answering phones, scheduling pick ups Managing incoming message feed (email/text) for customer inquiries and maintain necessary follow through Provide top notch quality customer service in person, over the phone, and in messaging Developing and maintaining customer relationships Detailing customer orders based on their requests/preferences
Client Service Representative requirements and qualifications

Excellent verbal communication skills Strong interpersonal skills Excellent customer service skills Strong organizational skills and attention-to-detail Ability to prioritize tasks Ability to collaborate with team day-to-day Time management skills
Benefits:

Health insurance (after 90 days) Paid training Employee discount
Schedule:

Monday - Tuesday 10am - 6pm & Wed-Fri 9am-5pm
Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

Employee discount Health insurance Vision insurance
Work Location: In person