Job Description

Club Role - Customer Service Representative (CSR)



Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!



Job Summary



The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service.



Duties & Responsibilities


Greet and check in all members, guests, and prospective members

Answer phone calls in a polite and professional manner

Inform prospective members about our membership options and current promotions

Facilitate necessary updates to members' accounts

Ensure all retail items are fully stocked

Operate the POS system and accept payments

Assist in maintaining the neatness and cleanliness of the club

Other duties as assigned


Compensation


Part time employee

$15 per hour

Complimentary gym membership


Qualifications


High school diploma or equivalent

Customer service - 1 year (preferred)

CPR/AED certification (preferred)

Basic computer proficiency

Professional attitude

Upbeat and positive personality

Efficient and effective communication skills

Ability to multi-task and excel in a busy environment


Job Requirements


Pass drug screening

Background check

Use of finger scan technology for recording time worked

* Not eligible to work remotely