Job Description

Job Title:

Front Office Staff / Receptionist

About Us:

At Bay Area Veterinary Hospital, we treat every patient like family! Our team is dedicated to providing compassionate, high-quality veterinary care while ensuring a welcoming, stress-free experience for our clients and their pets. We are proud to incorporate Fear-Free handling techniques to make visits as comfortable as possible.

Position Overview:

We are seeking an organized, friendly, and reliable

Front Office Staff member

to join our team. As the first point of contact for our clients, you will play a key role in creating a positive and professional experience. You'll manage scheduling, client communications, and administrative tasks that keep our hospital running smoothly.

Responsibilities:

Greet clients and patients warmly upon arrival and provide excellent customer service. Answer phones, respond to emails, and manage appointment scheduling. Check clients in and out, process payments, and review invoices. Maintain accurate client and patient records in our practice management system. Assist with managing prescription refill requests and coordinating with the medical team. Ensure the front desk and waiting area are clean, organized, and welcoming. Support veterinary staff with administrative needs as required.

Qualifications:

Previous experience in customer service or reception; veterinary or medical office experience preferred. Strong communication and interpersonal skills. Ability to multitask and stay organized in a fast-paced environment. Comfort with computers and scheduling software (training provided). Compassionate, patient, and professional when interacting with clients and pets.

Schedule & Benefits:

Part-time positions available. Employee pet care discounts. Supportive team environment with opportunities for growth.

How to Apply:

Please send your resume and a brief cover letter to jobs.bavh@gmail.com. We look forward to welcoming the right candidate to our team!

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 24 - 28 per week

Education:

High school or equivalent (Required)
Experience:

Veterinary: 1 year (Preferred)
Language:

English (Required)
Ability to Commute:

Chester, MD 21619 (Required)
Ability to Relocate:

Chester, MD 21619: Relocate before starting work (Preferred)
Work Location: In person