Job Description

Overview

We are seeking a motivated and customer-centric

Customer Service & Sales Representative

to join our team. In this role, you will serve as the frontline connection to our customers--providing exceptional service, identifying needs, and offering product solutions that drive revenue and customer satisfaction.

Key Responsibilities

Deliver prompt, friendly, and professional customer support. Understand customer needs and recommend appropriate products or services to generate sales opportunities. Meet and exceed individual and team sales targets while maintaining high customer satisfaction scores. Build strong, long-term customer relationships by proactively following up on inquiries and purchases. Resolve customer issues with confidence, efficiency, and a focus on customer retention. Maintain up-to-date knowledge of products, services, promotions, and industry trends. Process orders, handle billing inquiries, and ensure accurate account information. Collaborate with team members and other departments to ensure seamless customer experiences. Identify and communicate customer insights that can improve sales strategies and service processes.

Qualifications

Previous experience in sales, customer service, or a related role preferred. Strong communication and interpersonal skills. Ability to actively listen, problem-solve, and upsell or cross-sell effectively. Results-driven mindset with a passion for helping customers. Comfortable working with CRM systems, sales tools, and support platforms. Ability to multitask, adapt to changing priorities, and meet performance goals. High school diploma or equivalent; additional education is a plus.

What We Offer

Competitive base pay with performance-based incentives. Comprehensive training and ongoing professional development. A supportive team environment with opportunities for advancement.
Pay: $52,999.00 - $62,999.00 per year

Work Location: In person