Job Description

General Summary

-------------------







Help support Charlottesville Area Transit in providing dependable, efficient, and safe transportation service. Charlottesville Area Transit is seeking candidates for the

Customer Service Representative

who are highly motivated and strive for success by demonstrating Charlottesville's Core Values of Commitment, Integrity, Respect, Innovation, and Collaboration.

The preferred hiring range for this position is between

$19.31 - $24.23

Hourly (

$40,164.80 - $50,398.40 Annually

).

Starting offer is based on applicable education, experience, and internal equity. This is a full-time, non-exempt, position which provides excellent benefits including 13 paid holidays plus 1 floating holiday, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, tuition reimbursement, and continuing education/training opportunities.

For a general summary of benefits offered by the City,

please click the 'benefits' tab on this posting, or visit https://www.charlottesville.gov/1047/Employee-Benefits.

The City of Charlottesville manages its own retirement system

and does not participate in VRS, however the City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462.


The

CAT Customer Service Representative

will primarily be assigned to the

Downtown Transit Station (DT

S)

and assigned shifts which could include

days, nights and/or weekends.

This position performs responsible skilled clerical work involving customer service and the preparation and/or maintenance of fiscal or related records; does related work as required. Primarily and most frequently the work done here is under general supervision, with related functional areas and more advanced applications. Work is performed under regular supervision.

Anticipated Work Schedule:

On-the-job training is required before working independently. Training will be conducted in-house and may occur on various shift assignments. Upon completion of training, the Customer Service Representative will be assigned to the third shift, which includes weekend hours, with a regular schedule of

2:00 p.m. to 10:00 p.m.

(subject to change based on operational and department needs).

Essential Responsibilities and Duties

-----------------------------------------


Receives customer inquiries in person and by telephone, searches out information, prepares work orders; Handles account inquiries; Prepares applications and bills for accounts; Gathers, assembles, tabulates, checks and files financial data; Posts, checks, balances, updates and adjusts routine financial data; Checks invoices, maintains varied financial and statistical records and compiles reports; Prepares service orders, requisitions and correspondence; Operates computer in updating customer account information; Files various account transaction documents; Searches documents for errors; Collates, sorts and compiles account data in accordance with procedures; Operates computer, calculator and other standard office equipment incident to maintaining records; Researches account information; Performs functions according to City, State, and Federal laws and guidelines; Depending on assignment, may search out and collect information from clients to understand needs and refers or schedules appointments for clients with community partners/programs, may research client account and application information to provide assistance with resource navigation for employment related services and solutions to employment barriers. Performs related tasks as required.

Education, Experience and Skills

------------------------------------

Minimum Qualifications:

High School diploma or GED equivalency required. Possession of a valid appropriate driver's permit issued by the Commonwealth of Virginia(To view our driving eligibility requirements, visit https://www.charlottesville.gov/faq.aspx?qid=166). Flexible schedule may be required.

Preferred Qualifications:

Supplemental courses or education in relevant area preferred. Customer service or office/administrative experience preferred.

Knowledge, Skills, and Abilities:

General knowledge of customer service methods, procedures and equipment; general knowledge of standard office procedures, practices and equipment; general knowledge departmental procedures, billing, collecting and adjustments, customer service basic principles; Ability to understand and follow oral and written directions; ability to establish and follow detailed work procedures; ability to perform mathematical computations with speed and accuracy; skill to use a variety of office machines; computer skills and data entry abilities; ability to get along well with citizens and customers. Verbal communication, active listening, relationship-building, and understanding of the resources available in the community.

Physical Conditions & Additional Information

-------------------------------------------------


Standard work environment. Flexible schedule may be required. Driver's license may be required depending on assignment.


The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.




Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.




The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City's policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City's policy prohibiting employees from testing positive for marijuana.