Job Description

Job Summary:

Provide customer service support to Epic Retailers and Manufacturers, focused on processing orders, reconciling invoices, maintaining data integrity, and effectively communicating and collaborating internally and externally.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

Customer Orders & Support Reporting & Recordkeeping Other Administrative Duties

Core Functions:

Customer Order & Support

Receive orders via email or EDI to be entered into AFS Telus system for processing. Process customer orders accurately and timely. Communicate with clients as necessary to ensure accurate and timely delivery of orders. Validate customer, pricing, and promotional data during order entry process. Reconcile invoices and finalize purchase orders. Manage, process, and reconcile claims and deductions in a timely manner to keep clients trade financial statements current.

Reporting & Recordkeeping

Maintain AFS Telus database relating to pricing, promotions, etc. Maintain accurate data specific to order revisions, order date changes, product shortages, or other items relating to the life cycle of a purchase order. Create ad hoc sales reports, as needed to support the business. Maintain SharePoint Database of customer and sales records for business use.

Other Administrative Duties

Timely communication requirements including email and telephone. Act as a liaison between vendors and buyers. Attend and participate in all scheduled company meetings. Other duties as required.

Education and Experience:

High school diploma or equivalent required. 3 years of Customer Service experience preferred.

Physical Requirements:

Prolonged periods of sitting - 80% of the time. Ability to change positions between sitting, squatting, standing and kneeling on an occasional basis. Occasional lifting and moving up to 10 pounds from one location to another, sometimes several feet away from each other. Regular use of hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to see objects, information on computer screens, and/or view written information, from distances of 20-40 feet. The employee frequently is required to communicate with co-workers and/or customers and must be able to accurately exchange information.

Tools and Equipment:

Regular operation of computers and technological tools. Microsoft Office Suite AFS Telus

Work Environment:

Duties are typically performed in an office environment with moderate noise. Hazards are only those presented in a normal office environment.

Required Skills/Abilities:

Excellent communication (interpersonal & written) and customer service skills. Strong attention to detail and organizational skills. Ability to work autonomously and as part of a team. Strong drive for results, both individual and contributing to a team culture. Ability to effectively present information in one-on-one or group situations. Ability to comprehend information, directions, correspondence, etc. in a variety of formats (written, verbal, reports, diagrams, schedules, etc.). Ability to problem solve, demonstrate flexibility to changing business needs and deal with a variety of situations where only limited standardization exists. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Type: Full-time

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance
Experience:

grocery retail, manufacturing, or sales industry: 1 year (Preferred) Customer service: 3 years (Required) Adobe Pro: 1 year (Preferred)
Ability to Commute:

Boise, ID 83704 (Required)
Work Location: In person