Job Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand \xe2\x80\x94 with heart at its center \xe2\x80\x94 our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors\xe2\x84\xa2 support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary
CVS Health has an exciting new opportunity for a Bilingual Customer Care Representative. The Customer Care Contact Center is actively hiring service focused professionals fielding inbound contacts from our Retail and Pharmacy programs (Website, App, etc) customers.
You will be responsible for incoming customer contact across all channels including phone, email and online chat. In this position, you will use your proficiency with all CVS online, mobile and social media platforms to drive digital adoption and serve as a customer advocate for CVS.com, Prescription Management, CarePass Program, CVS Photo and Customer Relations support needs. You will work in a team environment, take ownership for solving customer issues, and help customers navigate CVS\xe2\x80\x99s digital platforms, with the ultimate focus on customer satisfaction.
This is a flexible work from home position which will require you to occasionally travel into the office if located geographically near one of our locations. The schedule for this position is 10:30am \xe2\x80\x93 7:00pm. Our operating hours are M-F 8:30a-7:00p and Sat-Sun 10:00a - 6:30p. We are seeking someone interested in working Flexible Work from home or fully remote, evenings, weekends, and some holidays.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays
Required Qualifications

• 1+ year of experience in a Customer Service position

• Must be Bilingual in Spanish and English both verbal and written.

• Must be able to work remote and meet all work from home requirements (privacy, internet, etc.).

Preferred Qualifications

• Experience in a call center environment in a retail or healthcare setting

• Experience collaborating with external vendors

Education

• Verifiable High School Diploma/GED Required

Pay Range The typical pay range for this role is: $17.00 - $29.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company\xe2\x80\x99s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (\xe2\x80\x9cPTO\xe2\x80\x9d) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.