Job Description

Job Overview

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Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.



Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Benefits

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Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Hands on Training

Mon-Fri Schedule

Requirements

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Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Great Customer Service Skills. Problem-Solving Capabilities. Bilingual, fluent in both English and Spanish is beneficial.

Responsibilities

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Process customer policy change requests. Schedule appointments for sales staff to meet prospective customers. Foster strong relationships with our customers to maintain a high level of client retention and product loyalty. * Attend training and continuing education courses.