Customer Service Representative
Beckley, WV, US, United States
Job Description
Overview:
Customer Service Representative is a professional who provides support and assistance to patients who have
questions, concerns, or issues related to their healthcare services. They work in various healthcare facilities,
such as hospitals, clinics, and medical offices.
Responsibilities:
Resolve patient issues through taking phone calls, answering voicemails, and addressing any emails provided by
the patient to the patient financial services department in a prompt manner.
Handle all patient complaints and questions promptly, delegating to the appropriate personnel and following
through until resolution.
Communicate and collaborate with team members for account resolution in a timely manner.
Assisting and managing the accounts provided by the early out vendor to ensure timely follow-up and
appropriate procedures are being completed on patient's accounts.
Handle 100% of calls presented to individual Customer Service Call Center queues and returning any needed
patient call.
Research all credits, complete the needed refunds, and locate and scan any patient documentation that is
needed (bankruptcy/deceased/etc.).
Fully document account activity in the patient accounting system on every encounter worked.
Verify patient account balances, take payments, and entering payments into system, depending on the method
of the transaction.
Qualifications:
High School Diploma required
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Job Detail
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Job IdJD6717394
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBeckley, WV, US, United States
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EducationNot mentioned