Job Description

Arrow Termite & Pest Control is growing, and we're looking for a Customer Service Representative (CSR) to be the friendly, professional voice of our company. If you have prior office experience and thrive in a fast-paced, service-focused environment, we want to hear from you!

Primary Responsibilities:

o Handle high volumes of incoming calls from new and existing customers

o Schedule pest and termite control appointments and dispatch technicians efficiently

o Upsell termite and pest control services and recurring maintenance plans over the phone

o Route calls and inquiries to the appropriate departments

o Resolve customer questions, concerns, and service issues promptly and courteously

o Maintain accurate service records and customer data in company systems

What We're Looking For:

o Previous office experience is REQUIRED - especially in scheduling, dispatch, or customer service roles

o Prior experience in termite or pest control is a plus

o Professional phone etiquette and strong verbal communication skills

o Detail-oriented, organized, and a great multitasker

o Strong computer and data entry skills

o Customer-first attitude and team spirit

Requirements:

o Must pass a background check and pre-employment drug screening

At Arrow Termite & Pest Control, we pride ourselves on protecting homes and businesses with dependable service. Join a team that values professionalism, efficiency, and genuine customer care.

Job Type: Full-time

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person