Customer Service Representative
Aurora, IL, US, United States
Job Description
Benefits:
401(k) Dental insurance Health insurance Paid time off
Benefits/Perks
Competitive Compensation Paid Time Off Career Growth Opportunities
Job Summary
We are seeking a
Customer Service Representative
to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.Responsibilities
Receive a high volume of inbound calls and emails Identify the reason for the customer's call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure * Highly organized with the ability to prioritize projects and manage time effectively
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Job Detail
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Job IdJD6594650
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:USD
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Employment StatusPermanent
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Job LocationAurora, IL, US, United States
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EducationNot mentioned