Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves engaging with clients, addressing their inquiries, and ensuring a positive customer experience. Multilingual candidates are highly encouraged to apply, as we value diverse communication abilities.

Duties?/?Responsibilities:

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Experience

Proven experience in a customer service or call center environment is preferred. Bilingual or multilingual capabilities are a plus, especially in English and Spanish or other languages. Strong typing skills with attention to detail for data entry tasks. Familiarity with sales techniques is beneficial for upselling products or services. Excellent communication skills, both verbal and written, are essential for effective client interactions. Proficiency in computer skills, including experience with Microsoft Office applications. Join us in delivering exceptional service and support to our valued customers!
Job Types: Full-time, Part-time

Pay: From $22.00 per hour

Benefits:

Flexible schedule Health insurance Paid time off Work from home
Work Location: Remote