Job Description

About Us Looking for a team atmosphere? An organization that truly cares and looks out for all of their employees? A company that puts company CULTURE first? RCL Mechanical is a locally owned and operated business, known for high-quality plumbing, AC, and heating services in Taunton and the surrounding areas in Bristol County and the South Shore Region. RCL Mechanical is committed to its employees and their growth, not only within the company but within their community. The secret to our company\xe2\x80\x99s success is in the hands of our employees, and every employee has a voice here at RCL Mechanical!
The Position We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative for our reputable HVAC company. As a Customer Service Representative, you will play a pivotal role in ensuring exceptional service and support to our valued customers. If you have a passion for delivering outstanding customer experiences and possess excellent communication skills, this is an exciting opportunity to join our team.
Responsibilities

• Answering daily phone calls, emails, and outside leads, listen intently to evaluate customer\xe2\x80\x99s needs and collect information using company supplied call script
• Dispatch the appropriate service technician to job based on experience and geographic location and follow through accordingly
• Schedule out service appointments as necessary and confirm prior to dispatch
• Contact customers regarding schedule changes as applicable
• Follow up on service and ensure invoices have been processed with proper billing information
• Maintain organized customer files
  
• Managing all service complaints with Service Manager
• Provide clients with product and service information as applicable
• Manage and support field staff with ordering equipment and parts from vendors for long lead items and schedule based on availability and receipt of such items
• Registering all units online for warranty as applicable
• Respond to customer inquiries and relay information to customers as applicable
• Follow up on leads and unsold work from technicians and sales staff