Job Description

Req number:

R6297

Employment type:

Full time

Worksite flexibility:

Onsite Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right--whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.



Job Summary We are looking for a motivated Customer Service Rep ready to take us to the next level! If you have strong communication and organization skills, and are looking for your next career move, apply now.







We are looking for a Customer Service Rep to handle incoming helpline calls and perform clerical functions. This position will be full-time and onsite.



What You'll Do



Answer incoming 800 helpline calls and record on Client Contact forms



Forward calls to available volunteer counselors or provide assistance when volunteers are unavailable



Complete daily data entry, including Client Contacts



Manage labels and mailings for information packets, assemble packets, and make copies of SHIP information as needed



Inform the Office Manager when supplies are low and put away deliveries in an orderly manner



Maintain a neat and orderly work area, recycling unwanted paper and boxes.



Take voice mail messages for packet requests twice a day and forward call back messages to Volunteer Supervisors



Assemble new counselor training materials and other requested training materials



Prepare presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites



Perform other duties as assigned by the Office Manager, including special mailings/emails, 800 message recordings, updating lists, etc.



What You'll Need

Required:

Ability to perform standardized tasks and complete trainings



Effective communication skills for telephone interactions, keeping consistent with agency policies and laws



Accuracy in providing information to callers and completing tasks in a timely manner



Responsibility for maintaining accurate records, files, forms, reports, and technical information



Ability to manage personal work relationships with office staff, supervisors, the public, and department representatives at local and state levels for relaying information and making referrals



Physical Demands



Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards



Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.



Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor



The pay rate for this position is $14.17 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.?



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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.



The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.