Job Description

Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be a skilled communicator with a passion for assisting customers and providing exceptional service.

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate, valid, and complete information by using the right methods/tools
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Resolve customer complaints quickly and efficiently
- Keep records of customer interactions, transactions, comments, and complaints
- Process orders, forms, applications, and requests
- Perform data entry tasks accurately

Requirements:
- Excellent communication skills in English, and Arabic
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Ability to handle stressful situations while maintaining a calm demeanor
- Ability to analyze situations and provide effective solutions
- Basic computer skills and proficiency in data entry
- Sales experience including upselling products or services is advantageous

If you are a motivated individual with a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Expected hours: No less than 40 per week

Ability to Commute:

Hampton, VA 23666 (Preferred)
Ability to Relocate:

Hampton, VA 23666: Relocate before starting work (Preferred)
Work Location: In person