Job Description

Company Description

Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?

We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers' experiences while working in a dynamic and supportive environment.

Serve as the primary point of contact for customer inquiries, providing prompt and accurate information Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions Process orders, returns, and exchanges efficiently while maintaining attention to detail Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers Document customer interactions and update customer records in our CRM system Identify and escalate complex issues to appropriate team members or management when necessary Participate in team meetings and training sessions to continuously improve customer service skills Contribute to the development of customer service best practices and standard operating procedures Meet or exceed established performance metrics and quality standards

Qualifications

Excellent verbal and written communication skills with the ability to convey information clearly and concisely Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds Demonstrated problem-solving abilities and a proactive approach to addressing customer concerns Proficiency in using computer systems, including keyboard and touch screen interfaces Experience with customer relationship management (CRM) software Ability to multitask and manage time effectively in a fast-paced environment Basic math skills for processing transactions and handling financial inquiries Knowledge of conflict resolution techniques and the ability to remain calm under pressure Strong attention to detail and commitment to accuracy in all tasks Ability to work independently and collaboratively as part of a team Flexibility to adapt to changing priorities and customer needs High school diploma or equivalent; additional customer service training or certification is a plus Previous customer service experience preferred, but not required for candidates demonstrating strong potential

Additional Information

All your information will be kept confidential according to EEO guidelines.