Job Description

Customer Service Product Specialist -

Matthews, NC




We are excited to support our clients in finding a

customer-focused and enthusiastic Customer Service Product Specialist

to join an amazing, collaborative team! If you have exceptional

customer service skills

, a knack for marketing, and enjoy educating and training others, this could be the perfect opportunity for you. In this role, you'll be the

main point of contact for customers

, helping them find the right solutions for a variety of residential and commercial construction projects. You'll work closely with architects, HVAC contractors, building owners, and condo associations to ensure every client receives a seamless, high-quality experience.

Key Responsibilities

Customer Relationship Management:

Build and maintain strong, positive relationships with customers by providing prompt, professional, and personalized support. Act as the trusted resource for product inquiries, troubleshooting, and service solutions.

Customer SupportSolutions:

Understand customer needs and guide them through product options and applications. Provide clear, helpful information to ensure each client feels confident in their purchase and experience.

Product DemonstrationsTraining:

Lead engaging product demos and training sessions to help customers, business owners, and design teams fully understand and get the most out of their products.

Proactive Communication:

Keep customers informed at every stage-whether it's product availability, project updates, or resolving concerns quickly and effectively.

Market Insights:

Gather feedback from customers, conduct outreach, and stay aware of industry trends to help improve products and customer experiences.

Team Collaboration:

Partner with internal teams, including design and engineering, to ensure customer needs are at the center of product strategies and launches.

Product Knowledge:

Stay up to date on the latest product features and enhancements so you can confidently support and educate customers.

Professional Growth:

Participate in workshops and training opportunities to continue developing customer service and communication skills.

Qualifications

Must currently live within commuting distance to

Matthews, NC

. Minimum of 2 years of experience in a

customer-facing role

. Strong customer service, communication, and relationship-building skills. Comfortable

presenting and training

others in a clear, engaging way. Excellent problem-solving abilities and attention to detail. Strong marketing and promotion skills. Positive, team-oriented attitude and ability to thrive in a fast-paced environment. Ability to lift a minimum of 20 lbs.

What We Offer

A supportive and

customer-centered team environment

Opportunities for personal and professional growth The chance to work with

innovative, high-quality products

An environment where your voice and ideas make a difference



If you're passionate about helping people, enjoy being a trusted resource, and want to be part of a company that values its customers,

we'd love to hear from you!