Job Description

Customer Service Representative (CSR)

Company: Kentrel Inc

Location: 590 Suscon Road, Pittston, PA 18640

Job Type: Full-time and Part-time

Pay Rate: $15.00 per hour

Shifts Available: Morning and Evening

Schedule Options:
- 10:30 AM - 7:00 PM
-

Note: A mandatory Saturday rotation is required for all team members.

About Us

Founded in 1979, Kentrel is a trusted leader in utility services, specializing in water meter installations across Pennsylvania. We are committed to reliability, professionalism, and high-quality customer service. As we continue to grow, we're seeking motivated team members who are ready to make a difference in their community.

Job Summary

Kentrel is seeking reliable and detail-oriented Customer Service Representatives (CSR) to join our team. This position plays a key role in coordinating water meter access appointments and ensuring clear, professional communication between customers and technicians. We are hiring for both full-time and part-time roles.

Key Responsibilities

Answer incoming calls and make outgoing calls to schedule and confirm appointments

Dispatch work orders to field technicians and relay updates

Maintain accurate and detailed records of customer interactions

Deliver prompt, courteous, and professional customer service at all times

Qualifications

Basic computer skills, including proficiency with Microsoft Office

Strong communication and organizational skills

High attention to detail and dependable work ethic

Previous customer service experience preferred

Compensation & Benefits

Hourly Rate:

$15.00

Full-time employees

are eligible for

medical insurance

After

1 year of employment

, all eligible employees receive:

Paid time off (PTO)

Vacation time

Option to enroll in a

401(k) retirement program

Why Join Kentrel?

Stable, established company with over 40 years in the industry

Flexible scheduling (full-time or part-time)

Mandatory Saturday rotation ensures fair and shared weekend coverage

Supportive and team-oriented environment

Opportunities for training and advancement

Apply today to become part of a company that values hard work, integrity, and great service.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off
Work Location: In person