Job Description

Title: Customer Service - Payables Reports to: Director, Payable Operations About the role: InsurePay is looking for an individual with a passion for customer service and the ability to deliver an exciting and industry leading solution to the Property and Casualty insurance industry. You must enjoy working in a dynamic and fast-paced environment where each day is different from the last. If you are ready to take on a new challenge and be truly part of building a company, we would like to have a conversation. You\xe2\x80\x99re excited about this opportunity because you will ....

• Handle the onboarding and activation of new customers to application
• Handle the ongoing daily support for customers, including connectivity troubleshooting and payment issues
• Provide ongoing updates and knowledge to service our customers in a manner that allows the customers to obtain the utmost efficiency and productivity from our offered solutions
• Handle ongoing testing of company\xe2\x80\x99s application in staging/testing environment
• Handle ongoing testing and review of functionality of company\xe2\x80\x99s production environment

We\xe2\x80\x99re excited about you because you \xe2\x80\xa6.

• Are proficient in use of Microsoft Office software products and have the ability to quickly adopt new technologies
• Have highly effective written and oral communication skills with the ability to work with a diverse client base
• Are bilingual - French and English, both written and spoken
• Are familiar with major broker management systems
• Have effective and engaging presentation skills for small and large virtual audiences

We\xe2\x80\x99re excited about you because you have \xe2\x80\xa6.

• Bachelor\'s degree or equivalent experience
• Experience working within the Property and Casualty Insurance industry, with knowledge brokerage and insurance company operations
• Solid negotiation skills and high customer service orientation
• The ability to gain a high-level understanding of underlying technology of InsurePay applications
• Working knowledge of accounting principles and banking products

Work Hours 11:00am \xe2\x80\x93 7:30 pm EST (10:00am \xe2\x80\x93 6:30pm CST, 8:00am \xe2\x80\x93 4:30pm PST, 9:00am \xe2\x80\x93 5:30pm MST, or 12:00pm \xe2\x80\x93 8:30 pm AST) Benefits

• Competitive compensation
• Generous vacation policy
• Full medical, dental, and vision packages
• LTD and STD optional coverage
• 100% employer covered Basic life and AD&D
• 100% employer covered Employee Assistant Program
• Paid Parental Leave
• Paid Volunteer Time Off
• 401(k) with company match

About Us InsurePay\xc2\xae is a SaaS billing and payments platform that ensures accuracy of insurance premiums and offers integrated payments and reconciliations for Agencies, Carriers, MGAs, and insurance technology providers. We are empowering carriers to allow policyholders to pay only for what they need through accurate, timely, and data-driven reconciliations with a feature-rich platform that offers carrier payables, vendor payables, and claims payments all integrated to back-office systems. We are a venture backed Insurtech company who is growing fast \xe2\x80\xa6 like really fast! We\xe2\x80\x99ve acquired two companies in the past year, so we can say we are the leader in this space! We are headquartered in Nashville, Tennessee, with offices in Sarasota, Florida; Toronto, Ontario; and Vancouver, British Columbia. Location This role can work remotely, at one of our offices, or choose a hybrid work model Job Type: Full-time Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are bilingual - French and English, both written and spoken?
• The schedule for this role is Monday through Friday 11:00am \xe2\x80\x93 7:30 pm EST. Does this schedule work for you?

Education:

• Bachelor\'s (Required)

Work Location: Remote

• Health insurance