Job Description

About the Role

We are seeking a highly organized, customer-focused

Front Office Manager

to lead our front desk operations at our busy automotive collision center. This role is the heartbeat of the shop -- the first and last impression for customers and the central communication hub between technicians, insurance partners, vendors, and customers.

The ideal candidate is professional, proactive, and thrives in a fast-paced environment. If you're skilled at multitasking, problem-solving, and delivering an exceptional customer experience, we want to meet you.

Key Responsibilities

Customer Service & Front Desk Management

Greet customers in person and over the phone; provide updates throughout the repair process. Schedule estimates, repairs, rentals, and deliveries. Handle inbound calls, emails, and walk-in inquiries promptly and professionally.

Insurance & Repair Coordination

Communicate with insurance adjusters and claims representatives. Assist customers with claims documentation and approvals. Prepare repair orders and ensure accurate data entry into management software.

Administrative & Financial Oversight

Process payments, invoices, work authorizations, and receipts. Maintain organized digital and physical files for estimates, repairs, and customer records. Track parts orders, rentals, and vendor follow-ups as needed.

Team Communication & Workflow Support

Coordinate daily repair schedules with technicians and production staff. Ensure customers are kept informed of timelines, delays, or changes. Assist management with reporting and performance tracking.

Qualifications

Previous experience in

automotive service, collision repair, or dealership front office

preferred. Strong

customer service and administrative skills

. Proficiency with

Microsoft Office and shop management software

(experience with CCC ONE / Mitchell is a plus). Ability to

multitask and stay calm under pressure

. Excellent

communication and problem-solving skills

.

Professional, dependable, and detail-oriented.

Benefits

Competitive pay based on experience Paid time off & holidays Career growth within the shop

If you're a people-focused professional who enjoys keeping operations running smoothly, we'd love to have you on our team.

Apply today and be part of a fast-growing, customer-trusted collision center!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

Free parking Paid time off Professional development assistance
Work Location: In person