Job Description

Join our team! We are hiring for a Customer Service Manager at Eggs Up Grill Riverview.

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Hours are flexible from 5am to 4pm daily.

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Must be available to work on the weekends (Saturdays and Sundays).

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No cooking experience needed
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Job Duties include but not limited to:

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Guest Experience & Service

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Greet and engage guests to ensure a warm, welcoming atmosphere. Resolve guest complaints and handle special requests promptly and professionally. Monitor service standards to maintain consistency with brand expectations. Support servers, hosts, and bussers during peak hours to ensure smooth service flow.

Team Leadership & Training

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Supervise and coach FOH staff (hosts, servers, bussers). Conduct pre-shift meetings to review daily specials, goals, and service focus points. Train team members on menu knowledge, service etiquette, and company policies. Motivate staff and foster a positive work culture that aligns with Eggs Up Grill values.

Operations & Organization

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Oversee daily FOH operations, including opening and closing duties. Create and manage staff schedules, ensuring adequate coverage during peak times. Maintain cleanliness and organization of dining areas, restrooms, and entryway. Ensure compliance with health, safety, and sanitation standards.

Financial & Administrative

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Monitor daily sales performance and labor costs against goals. Manage cash handling, tip distribution, and end-of-day reporting. Assist in achieving upselling targets and promoting special menu items. Support the General Manager with inventory, ordering, and vendor coordination when needed.

Communication & Coordination

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Act as the liaison between FOH staff and kitchen team to ensure timely and accurate orders. Communicate effectively with the General Manager regarding staff performance, guest feedback, and operational needs. Assist in execution of special events, catering orders, or promotions.

REQUIREMENTS

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Customer Service Experience Training and leading a team of at least 10


Eggs Up Grill is a full service restaurant and is open daily from 6am to 2pm and serves all day breakfast, brunch, and lunch with a lot catering orders. This location is at 3920 US 301 Riverview, Fl 33578 between Falkenburg & 301.