Job Description

Customer Service - Intake Specialist

HOURLY + MONTHLY COMMISIONS

We're looking for an ambitious, self-motivated individual to help us win every call while adding value to our customers. Join

The RV Shop

on our quest to change the RV industry by providing a world-class customer experience, high quality work, and convenience. The RV Shop is located within an 80,000sqft facility to house all types and sizes of RVs while offering a growing mobile service to dominate the Northeast. Be sure to check us out on our social media pages and on our website!

Key Functions

Participate in the improvement and development of the company's inside sales process by streamlining processes, developing sales packages, and enhancing the customer experience.

Answer and make inbound/outbound calls; redirect calls as necessary.

Set and schedule customer appointments; make upsell recommendations for their RV's maintenance needs or possible upgrades.

Increase sales through repair and maintenance recommendations; Upsell package upgrades and maintenance needs to customers.

Keep customer profile information up to date with contact information and vehicle information.

Maintain inbound and outbound call tracking sheet.

Greet customers at the front desk and connect them with their Repair Manager; process payments for customers picking up and provide copy of their invoice.

Create positive relationships with all customers by engaging in a friendly and supportive tone.

Other Duties assigned by management.

Ideal Characteristics

Self-Motivated and Results Oriented;

Someone in this role needs to be excited to win the sale and see that every penny counts.

Sales Mindset;

Sees every call and interaction as a sales opportunity, to benefit both the company and the customer's wellbeing.

Outgoing Personality;

This role involves engaging and connecting with people in an area that you may be unable to relate to; use that as your advantage to hear and understand your customer's needs.

Strong Communication Skills;

When securing any sale or appointment, it's essential that all vital details are included and translated so that Operations can be successful.

Qualifications

High school diploma or GED Minimum of 3 years' relevant experience Valid driver's license Ability to work in a high performance, fast-paced team environment

We Offer

Competitive Pay 401K Vacation/Sick Time Medical Coverage Paid Holidays Generous PTO Plan Growth Opportunities
Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person