Job Description

Job Overview

We are seeking a dedicated and detail-oriented Customer Service Dispatcher/Admin to join our dynamic team. This role is essential in ensuring efficient communication and coordination between various departments, customers, and transportation providers. The ideal candidate will possess strong analytical skills and a solid understanding of logistics and transportation management systems. If you thrive in a fast-paced environment and have a passion for delivering exceptional customer service, we want to hear from you.

Responsibilities

Manage incoming calls and inquiries through multi-line phone systems with professionalism and courtesy. Coordinate dispatching of operations, ensuring timely delivery and effective communication with technicians and customers Utilize GIS, GPS, and transportation management systems to optimize routing and scheduling. Maintain accurate data entry records in FeildPulse systems. Provide support for shipping & receiving processes, including documentation and tracking of shipments. Analyze data to identify trends and areas for improvement in dispatching processes. Foster strong communication with internal teams and external partners to ensure customer satisfaction.

Qualifications

Proven experience in dispatching or administrative roles within the logistics or transportation industry is preferred. Excellent typing skills with proficiency in data entry tasks. Exceptional communication skills with a focus on phone etiquette and customer service excellence. Strong analytical skills to assess operational performance and implement improvements. Ability to work effectively under pressure while managing multiple tasks simultaneously. A proactive attitude towards problem-solving and decision-making within a team environment. Join us as we strive for excellence in customer service within the logistics sector!
Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching Employee discount Health insurance Life insurance Paid time off Parental leave
Ability to Commute:

Beaufort, SC 29907 (Required)
Ability to Relocate:

Beaufort, SC 29907: Relocate before starting work (Required)
Work Location: In person