Job Description

Job title:

Customer Implementation Consultant.

Location:

Orlando

Company:

Epos Now.

Salary:

$40k - $45k plus bonuses

Working hours:

Full-time, Monday - Friday, 4pm - 1am | Some Weekends

About the job:

As a Customer Implementation Consultant, you will be setting up new customers and supporting them during their 6 weeks with us

A positive and confident communicator with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.

What will you do?

Onboard new customers by delivering training. Handle inbound customer support calls and answer webchats and tickets. Record customer data accurately. Conduct remote troubleshooting and training sessions with clients. Develop an in-depth knowledge of our products and services. Hit your call time and upselling targets using a "soft sales" approach. Provide excellent customer service!

What do you get in return?

Earn uncapped commission pay on top of your salary. Career progression opportunities - our philosophy is to promote internally. Company bonus scheme. 24/7 access to a mental health and well-being online centre, with private medical and dental schemes. Collaborative company culture with regular team building events. 401k 19 days PTO plus Federal Bank Holidays Free parking Medical cover

What do you need to apply?

Be proactive - you must be driven to succeed and hit your targets! (Essential)*
Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)*
Excellent communication skills across all mediums. (Essential)*
Resilience to bounce back from unhappy customers. (Essential)*
Empathy for customers and the ability to remain calm and professional. (Essential)*

What would make your application stand out:

Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)*
At least 1 year's experience in customer service/support. (Desirable)*

Why EposNow...

Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.

We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.

Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it's an exciting time to join us!

What are the next steps?

Interviews for this role are starting immediately.

Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Orlando office.

Ready to begin your career with us?

Apply now and submit your application online.

We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance
Shift availability:

Day Shift (Required) Night Shift (Required)
Ability to Commute:

Orlando, FL 32801 (Required)
Work Location: In person