Job Description

:
Prestigious InternationalBank is looking for a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone).
Responsibilities include:

• Provide Customer Service to the bank's Corporate clients for its Online Banking Service (Cash Management Service)

• Work together and problem solve along with our product team to assist in resolving issues.

• Work with US partner bank to provide set up service support and troubleshooting issues.

• Manage customer entries into bank's billing database for the purpose of generating invoices.

• Collaborate with the back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.

• Log customer data and inquiry information into proprietary system.

Requirements

• 2+ years of relevant customer service experience, preferably in banking/financial services industry.

• Education: BA/BS Degree preferred.

• Bilingual Japanese /English language skills

Benefits
Good benefits

Skills Required