Job Description

:
International Bank is looking for a Client Service Representative who will be responsible for addressing inquiries from Corporate Clients on cash management products or related banking services.

• Receive inquiries from Corporate Clients via email and phone in English and Japanese.

• Input customer data and inquiry information into proprietary system.

• Provide set up service support and troubleshooting issues to the American partner bank.

• Manage and input the billing database for the purpose of generating invoices.

• Work with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.

• Solve problems along with our product team to assist in resolving issues.

• Develop good knowledge of bank on-line banking products to provide assistance, support and customer service to the sales team and corporate banking relationship managers.

• Develop strong knowledge of internal policies and procedures in order to effectively execute processes.

• Keep close communication with the Senior Client Service Representatives on daily tasks and progress.

• Answer and address customer inquiries related to our cash management products

Requirements

• At least 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry.

• BA/BS Degree preferred.

• Bilingual Japanese language skills preferred.

• Good time management skills to handle large volumes of customer inquiries.

• Effective multi-tasking skill to handle a broad range of activities, tasks, and outcomes.

• Proactively follow-up on open items and work that needs to be advanced forward.

• Great communicator verbally and in writing

• Quick learner and team worker

Benefits
Good benefits

Skills Required