Job Description

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and who can't wait to get started!
Responsibilities:

• Maintain customer accounts and update with new account information as needed
• Identify common customer issues and bring them to the attention of the team
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Create records of customer interactions and follow up to ensure all questions have been answered
• Schedule moving jobs
• Create and review quotes

Qualifications:

• High school diploma, G.E.D. or equivalent
• Previous work in a customer-facing position
• Display strong communication skills, active listening skills, and personal skills

About Company:
Our company's mission is centered around the community of Worcester, MA. We want to offer a place of work that respects everyone, enhances the quality of life for every employee, and brings tranquility to every situation we come across. It is important to take the concerns, desires, and hopes of our team seriously and continue to grow together.
James Cooper - President
Fresh Start The Moving Crew Inc.

Skills Required