Job Description

This position is responsible for building strong relationships with credit unions through being the single point of contact and providing effective resolutions to daily research, transactions, and software processing challenges. The incumbent solidifies relationships by personalizing the credit union interaction through high-quality phone, email, and web communication tools. This position requires extended hours and weekend on-call coverage in support of our credit union partners.

Essential Functions:

Act as the primary service liaison to provide quality, service-oriented support to credit unions. Ensure timely, accurate, and complete responses to all incoming items. Establish and maintain a positive, professional rapport with assigned credit unions.

Analyze, evaluate, and resolve problems reported by credit unions in a timely manner, using existing tools and documentation. Determine appropriate action and alternative processes as required. Originate incidents and change requests, with assistance, using the tracking and change management system.

Complete projects and attend assigned project meetings as determined by the Team Leader - Customer Service.

Maintain current knowledge of the legislative, regulatory, and operational rules or procedures affecting product and service offerings and their relationship to other departments and vendors. Provide professionally written correspondence to credit unions as needed.

Required Skills & Knowledge:

Ability to support the business from the outside-in (from the customer's perspective), as well as from the inside-out.

Proficiency in effectively communicating and coordinating internal and external cross-functional resources.

Proficiency with standard PC programs and functions.

Excellent communication skills to convey information effectively and efficiently.

High level of organizational skills necessary for prioritizing and managing varying responsibilities and workloads.

Ability to work independently and as part of a team within a challenging and diverse environment.

Ability to adapt to changes and adjust priorities with little notice.

Ability to learn new concepts and skills in order to continually expand knowledge base and advance with industry changes.

Ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions.

Willingness to work and seek out new work challenges.

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: Hybrid remote in Westbrook, ME 04092