Job Description

We're looking for an enthusiastic, highly motivated customer support representative to provide an excellent experience to our customers. Job seekers should have exceptional communication, listening, problem-solving skills, and prioritization with multiple responsibilities. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Benefits: Paid Time Off (PTO), Paid Holidays, HealthCare, and 401(k) with Roth/Pretax options.
Responsibilities:

• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
• Communicate frequent customer suggestions to the team to troubleshoot
• Respond to incoming calls from customers, addressing inquiries about homes, services, and general inquiries
• Maintain accurate records of customer accounts and update new account information as needed
• Handle challenging customer issues following the provided scripts and escalate when necessary
• Recognize common customer problems for efficient resolution
• Utilize company software to ensure precise property/tenant data management
• Support the department with daily duties such as data entry, faxing, and scanning

Qualifications:

• Experience working in a customer-oriented atmosphere
• Strong verbal and written communication skills are essential for this role
• Proficiency with a computer
• An in-depth understanding of customer interactions is required
• Demonstrating exceptional communication, active listening, and interpersonal abilities is a must
• Being able to assess and prioritize information effectively for decision-making is vital
• Previous experience in Property Management would be advantageous

About Company:
Turnkey Real Estate Management Inc. provides full-service property management in Southwest Ohio. We are building better communities and creating happy, joyous homes for owners, tenants, employees, and contractors. Our core values consist of being God-Centered, family-focused, filled with Integrity, customer-focused, and exceeding expectations.
Our ideal candidate will share these core values. If you have a desire to be a part of a team that is leading the investment real estate industry, look no further!
Don't see the perfect opening?
We're always interested in connecting with talented professionals, whether for contract services or a future role that hasn't been advertised yet.
Equal Opportunity Employer

Skills Required