Job Description

For over 111 years, Y. Hata has proudly supported Hawai?i's foodservice industry as a trusted, locally owned, family-run business. Our legacy is built not only on excellence, but on lasting relationships, tradition, and a deep commitment to our community.

At Y. Hata, we're dedicated to providing a purpose-driven workplace where every team member is embraced as part of our ?Ohana, and where dedication and heart are met with opportunity, support, and growth. As we continue to grow, our focus remains on cultivating a positive, engaging culture rooted in our Core Values -- one where people feel valued, supported, and inspired to thrive.

If you're looking to make a meaningful impact and grow with purpose, we invite you to become part of the next chapter in our legacy of heart and excellence.

Salary Range:

$18 - $23 per hour

Position Summary Description:

Performs all customer service-related duties to ChefZone. Process customer's purchases at check out and ensures continuous product availability. Provides friendly, courteous, and caring customer service.

Essential Duties and Responsibilities:

Able to perform all functions of Customer Service Reps including operating cash register and processing all transactions, processing memberships, and will call orders. Answers customer inquiries and directs customers to specific products via phone or in person. Advanced understanding of items carried and proficient in multiple food categories. Handles customer trouble calls and complaints, voids, over ring, cancellations, credits and return requests. Performs cash office duties when manager not present. Directs work in the department under the direction of management. Assists with training of new CSRs and always upholds operational excellence.

Qualifications:

Education/Training and Experience: High School Diploma or GED equivalent. One year experience in grocery sales, customer service, or related work experience preferred.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, stand and/or walk for long periods of time with frequent opportunities to stretch or rest. The position involves extensive computer work and telephone communications. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



Why You'll Love Working at Y. Hata

We believe our employees deserve more than just a paycheck. Our comprehensive benefits package is designed to support your well-being, growth, and success -- both on and off the job.

Rewarding Compensation - Competitive pay, merit increases, and flexible pay options. Your Health Matters - Robust medical, vision, and life insurance; EAP support. Time to Recharge - PTO, paid holidays, and floating holidays. More Than Just Perks - Paid parking, safety gear, uniforms, celebrations, discounts. Investing in You - Tuition assistance and development opportunities. Plan for Tomorrow - 401(k), Roth 401(k), and After-Tax 401(k) with company match.

Y. Hata & Co., Limited is an equal opportunity employer. We believe in hiring a diverse workforce and people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.