Job Description

Department: Health Dept.
Pay: $17.04 per hour.
Work Schedule: Mon-Wed 8am-5:30pm,Thur 9:30am-7:00pm,Fri8:00am-12:30pm/12:30pm-5:00pm,Occasional weekends or evenin
Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at .
The Customer Service Associate supports the mission of the Sedgwick County Health Department by welcoming community members and delivering exceptional public service. This role plays an integral part in clinic operations through direct patient interaction, precise and timely data entry, and adherence to departmental fiscal procedures. The associate collaborates with a multidisciplinary team to provide competent, culturally appropriate, and customer-centered care. The employee may also assist with response efforts during public health emergencies (Activation Level 1).
Provide direct client interactions

• Welcome and assist internal and external customers
• Identify customer needs, clarify information, research issues, and provide appropriate information and resources
• Provide accurate and up-to-date information to clients
• Schedule, reschedule, cancel and send reminders for customer appointments
• Inform clients of financial obligations and payment requirements, and encourages initial payment of fees at time of service
• Check in and check out clients politely and professionally
• Serve as the backup call taker for the Medical Assistant, including answering incoming calls and scheduling appointments as needed

Perform accurate and timely data entry

• Collect and enter insurance and/or financial information from clients
• Collect and verify client demographic data
• Accurately enter data into the electronic health record and other required databases
• Create and update medical records
• Audit data to ensure information is correct, timely, and complete

Collect, document, and submit client payment information

• Collect and post client payments accurately according to protocol
• Complete and submit accurate reports of payments received per policy and procedure
• Maintain and audit assigned cash bag per protocol

Minimum Qualifications: High School Diploma or equivalent. One year of experience in a customer service or administrative setting. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment.
Preferred Qualifications: One-year experience in a medical office. Bilingual in English and either Spanish or Vietnamese.
Applicants have rights under Federal Employment Laws. Please find more information under the following link.

Skills Required