Job Description

Dive into a role where your customer interaction skills can shine, and your efforts directly impact business outcomes!

As a proud partner with AT&T, we invite dedicated professionals to join us in a key customer-facing role that's as rewarding as it is challenging. This performance-focused gig is ideal for individuals eager to provide exceptional service while helping businesses unlock powerful telecom solutions. By becoming our Customer Service Associate, you'll part of a team that values your talents and champions your success

Your Day-To-Day as a Customer Service Associate

Help businesses operate more efficiently by setting them up with tools they actually need: from Internet to wireless and communication services. Initiate and manage communications with business clients directly, presenting AT&T's telecom products. Consult with clients to understand business objectives and identify telecom solutions. Proactively upsell and cross-sell AT&T business services. Resolve client issues promptly while maintaining a service-oriented experience. Work closely with sales and technical teams to coordinate service installations and troubleshoot concerns. Track client interactions and sales progress through CRM systems. Meet and exceed sales quotas through consultative selling and strategic relationship management. Stay updated on telecom industry advancements to provide accurate information to clients.

Attributes We Seek for our Customer Service Associate Role

Experience in customer-facing roles, ideally B2B telecom. Strong interpersonal skills for client relations. Driven mindset, thrives on performance-based commission. Excellent problem-solving skills for client inquiries. Familiarity with telecom products and sales cycles. Proficient in CRM software and data entry. Ability to articulate technical concepts simply. Adaptable and eager to evolve with technology.

Why Work Here

At Nova Management Team, you get to join a company where your creativity and skills drive real business impact. We'll also provide you with tools that should set you up for success now and in the future, such as:

Weekly commission-based compensation with uncapped potential Develop your expertise with hands-on experience and real-world projects. Collaborate with a supportive team that values your growth and success. Access ongoing learning opportunities to advance your professional skills. Play a key role in helping clients expand their reach and achieve their goals. Thrive in an environment designed to unlock your full potential. We provide direct mentorship in three core areas: Sales, Marketing & Client Relations - Developing communication, product knowledge, and consultative strategy. Leadership & Team Development - Training to lead, coach, and develop others. Business Strategy & Operations - Behind-the-scenes training: data, performance management, HR, onboarding, payroll.
Job Type: Full-time

Pay: $800.00 - $1,400.00 per week

License/Certification:

Driver's License (Preferred)
Location:

Fort Myers, FL 33902 (Preferred)
Ability to Commute:

Fort Myers, FL 33902 (Required)
Work Location: In person