Job Description

READ FULL AD BEFORE APPLYING - THIS IS WEEKEND SHIFT!!!

Part-time

Customer Service Associate position is being added to our busy bail bond office.

Working hours are Saturday & Sunday 7:30a - 3p including holidays as needed.

PLEASE - DO NOT APPLY IF YOU CANNOT WORK THESE HOURS!!!

Must be a resident of Iowa to apply for this position due to licensing requirements.

BASIC RESPONSIBILITIES

Provide professional, courteous customer service

Respond to client requests for service, providing information, entering information into company computer system.

Communicate with clients about their case and look up court information.

Build and develop relationships with clients.

Possess the ability to multi-task and prioritize duties.

Timely communication to clients.

Follow up with clients to ensure all information and paperwork has been submitted.

Communicate effectively while soliciting additional business.

Communicate with Manager to assess the needs of the client.

Performs other duties, tasks, or responsibilities as assigned.

QUALIFICATIONS

Excellent customer service and interpersonal skills

Excellent time management and organizational skills

Detail oriented

Strong work ethic and trustworthy

Excellent verbal and written communication skills. Must be able to get up, walk to a counter and assist walk in clientele.

Ability to collect, track, and analyze data

Ability to adapt and problem solve when under pressure or faced with adversity

Assertiveness and confidence

Ability to talk on the phone and enter client information into company database at the same time.

Knowledge of MS Office (Word, Excel, Outlook) and internet

- Must have the ability to pass a state criminal background check as required by the Iowa Insurance Division.

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk and/or hear. This is largely a sedentary role; however, the ability to walk to the jail facilities is required and employee would need to possess a valid driver's license.

Submit resume for immediate consideration.

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 14 per week

Work Location: In person