Job Description

Description :
Customer Service Associate
Location: Amherst, NY
The hourly range for this position starts at $19.00/hour- $20.00/hour, depending on experience, qualifications and location. Final compensation will be determined during the interview process.
Position Responsibilities:
The ideal candidate brings strong communication skills, and a background in customer service and a passion for helping clients succeed. This individual will assist all customer calls by providing clinical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller to the correct department or person.
Essential Functions:

• Answer incoming telephone calls, transfer calls when necessary
• Provide customer needs determination and assist customers with their orders
• Provide customer with navigating assistance with Ivoclar.com
• Assist clinical customers with product usage and offer resolution via E-mail

and phone * Prepare and enter customer orders. Coordinate literature requests when necessary

• Provide support to Clinical Sales and Inside Sales Account Managers

by responding to product and/or literature requests * Provide customer assistance in tracking packages, locating or replacing orders

• Perform other clerical/administrative duties or assist in special projects as assigned

by the Customer Service Management team
Your Qualifications:

• Previous customer service experience required. Experience in a product-

related environment preferred. * Strong communication, telephone, computer and data entry skills required

• Ability to work independently, prioritize and multitask in a dynamic environment
• ERP/CRM/Salesforce experience highly desired
• Dental Degree or background a plus

Physical Demands:

• Must be able to sit for up to 8 hours a day, view computer monitor and move

about effectively to fulfill the essential functions of the job. Manual dexterity
needed for alpha/numerical computer input. * Ability to perform filing duties, bend and lift 10-20 lbs.
Benefits Offered:

• Medical plan
• Prescription drug coverage
• Dental plan
• Retirement savings plan
• Disability benefits
• Flexible spending account
• Voluntary benefits
• Time off program
• Wellness program

Let's achieve our goal together.
If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.
Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.
Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.

Skills Required