Customer Service Assistant

New Orleans, LA, United States

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Job Description

Job Title: Customer Service Assistant
Location: New Orleans, LA
Job Type: Full-Time
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. As a Customer Service Assistant, you will play a crucial role in enhancing our customers' experience, ensuring that they receive timely and effective assistance with their inquiries. Your primary responsibility will be to interact with customers through various channels, including phone calls, emails, and in-person visits.
Key Responsibilities

Handle customer inquiries via phone, email, and in-person interactions.
Provide accurate information about products and services to customers.
Resolve customer complaints and issues promptly and effectively.
Maintain detailed records of customer interactions and transactions.
Assist customers with order placements, changes, or cancellations.
Collaborate with team members to ensure customer satisfaction is met consistently.

Qualifications

High school diploma or equivalent; additional qualifications in customer service are a plus.
Proven experience in a customer service role is preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a team-oriented environment.
Proficient in using customer service software and Microsoft Office Suite.