Job Description

Customer Service | Assistant III

Corporate Office:

5000 Kansas Avenue Kansas City, KS - Hybrid Schedule Available

Department:

Inventory Management

Reporting to the Manager, Inventory Management Department - Assistant III provides customer service to meet, satisfy, and exceed the needs of our membership regarding all areas that pertain to orders, ads, and prebooks. To efficiently, consistently and constantly exceed customer's expectations. Must be friendly and respectful, dealing promptly with any and all complaints, and always honor commitments.

Principal Duties and Responsibilities:

Manage multiple phone calls and emails daily from members while providing excellent customer service.
Makes sure all retail member's needs are met or exceeded, making sure customers are completely satisfied with the end result.
Assist buyers in effective communication to retail members resolving any and all retail opportunities
Adjusts store orders and SSO reports based on store and buyer requests as needed to ensure retail member needs are met.
Create handbills as needed for emergency ad product, etc.
Communicates proactively with buyers on any opportunities affecting member service level and resolving to customer satisfaction.
Process all ads and promotional information for all ad groups.
Accurately submits retail prebook orders daily, manage upload process, batching and verifying daily input of orders.
Works with assigned divisions to insure timely system entry of retail and Food Show orders.

Knowledge, Skills and Abilities:

High school diploma
Minimum of 6 months previous customer service experience
Microsoft office experience required, access experience preferred
Must be able to multi-task easily and efficiently
Must possess excellent prioritization skills
Must be detail oriented and have good organizational skills
Must be a good team player

Associated Wholesale Grocers, Inc. (AWG) is the nation's largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and more than 3,400 locations throughout 33 states from 9 wholesale divisions. Consolidated sales for AWG in 2024 exceeded $12.0 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit

AWGinc.com

.

Benefits:


Medical, Dental, & Vision Insurance
Health Savings Account
Dependent Care Flexible Spending Account
Paid Vacation, Holiday, and Sick Time
401(k) with 4% match along with 3 other contributions
Tuition Reimbursement
Basic & Supplemental Life and AD&D
Employee Assistance Program
Short-Term and Long-Term Disability
Wellness Program
* Yearly Holiday Bonus