Job Description

Healthcare Customer Service Advocate IOWA
HealthCare Support is actively seeking a Healthcare Customer Service Advocate to fill an opening with a Managed Care Organization in Iowa.
Daily Responsibilities for Healthcare Customer Service Advocate:

• Responsible for answering the inbound calls from patients, prescribers, and other healthcare professionals.
• Responsible for contacting doctors to obtain necessary prescription information to properly fill a prescription.
• Regular Shift: 9am-6pm CST with an hour break, or 9:30am-6pm CST with a half hour break.
• Remote position Must Live in IOWA

Required Qualifications for Healthcare Customer Service Advocate:

• High School Diploma or GED

• 2-3+ years of customer service experience.
• This is a full function call center - must be comfortable with inbound calls, doing research after the call to help ensure the member's needs are met and completed correctly, and documenting the call
• Strong typing skills 30 WPM + (must put on resume, no typing test required if they already know their speed)
• Good tenure and attendance in past positions (1+ year at most positions)

Preferred Qualifications for Healthcare Customer Service Advocate:

• Healthcare back office or MCO experience

Benefits for Healthcare Customer Service Advocate:

• Immediate enrollment in Health Insurance
• Dental Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Access to Investment Accounts
• Career and educational tools within our Ingenovis ACT (Advocacy) Program

Pay Details: $19.00/hour - 19.00/hour
Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional consideration, please email a copy of your resume to with your phone number, the job title and location, and our recruiters will reach out.
Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Skills Required