Job Description

Job Summary

As a Processor, you will play a crucial role in ensuring smooth operations within our dynamic environment. Your primary focus will be on delivering exceptional customer support and client services while efficiently handling customer returns. You'll engage with customers through inbound calling, utilizing your strong communication skills and phone etiquette to foster positive relationships. Your contributions will be vital in maintaining high standards of service and operational excellence.

What you'll do

Provide outstanding customer service by addressing inquiries and resolving issues promptly. Answer inbound calls from clients, ensuring effective communication and follow-up on services. Collaborate with team members to analyze customer feedback and improve service delivery. Maintain organized records of customer interactions and transactions for future reference. Process returns in an accurate and efficient manner.

Basic qualifications

Proficient in English, with strong verbal and written communication skills. Experience in a call center environment or similar customer support role. Demonstrate ability to multi task.

Preferred qualifications

General knowledge of using technology. Familiarity with eyewear. Strong skills with attention to detail for accurate data entry.

Why you'll love it here

We are dedicated to fostering an environment where our employees can thrive both personally and professionally. Our commitment to your well-being is reflected in our supportive culture that values each team member's contributions.

Our benefits include:

Comprehensive health and wellness programs Opportunities for professional development and growth A collaborative work environment that encourages innovation Employee discounts on products and services

About us

Join our vibrant team where we are passionate about delivering exceptional experiences. We believe in empowering our employees to make meaningful contributions while providing the tools necessary for success. Together, we strive to create a positive impact on our customers' lives every day!

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person