Job Description

The Customer Return Center Specialist performs various tasks associated with the handling and tracking of customer returns, product repair and supplied parts and product.

Qualifications:

High school diploma or GED required One year of experience working in a customer service role Proficient in research, logical reasoning, critical thinking and problem-solving skills Excellent interpersonal and communication skills Ability to follow detailed written and oral instructions Proficient in the use of Microsoft Office suite.

Responsibilities:

Perform return center functions such as receiving returned products, entering product data into the CRM and shipping repaired products. Coordinate and process RANs, DOAs and OEM returns with customers and suppliers and arrange shipment of components as needed. Provide customers with rework, product availability and shipment information through any means of communication necessary. Provide excellent customer service to DMP's internal and external customers. Maintain customer records and files related to return center activities and provide status updates to leadership as necessary. Support data entry, tracking and trend communication of reworked, repaired and OEM products. Assists in the development and updating of documentation for processes and procedures.


Apply your talent. Make a difference. Enjoy the rewards.



EOE/Vet/Disabled


Onsite medical clinic for employee, spouse and family members 18 and under living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays) plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.