Job Description

Position Title:

Customer Relations / Call Center Specialist

Company:

Woodhouse Auto Family

Job Location:

CDJR

-

2171 Lincoln Hwy, Blair, NE 68008

Position Type:

Full-Time

Schedule:

Mon/Tue/Thu 10am-7pm Fri 9am-6pm Sat 8am-5pm

Compensation:

$16.00 - $20.00 Hourly

Company Benefits for Full-Time Employees:

Health Insurance:

Medical + Health Savings Account, Dental, Vision

Life Insurance

Long-term and Short-term Disability Insurance

Retirement Savings Plan:

401K Plan with company match

Paid Time Off

Paid Holidays:

New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day

Bereavement Pay

Employee Assistance Program

Additional Perks & Rewards:

New Employee Referrals Bonus

Customer Referral Bonus

Employee of the Month Bonus

Employee Appreciation Week:

Company-wide appreciation event with giveaways and appreciation gifts.

Employee Discounts:

Includes vehicles, parts, services.

Woodhouse Family Insurance:

Employee discounts for Home and Auto Insurance.

Growth Potential:

Opportunities to be promoted within our company.

Tuition Assistance Program:

Automotive Technology or Collision Repair.

Woodhouse University:

Paid In-house Technician Trainings.

Automotive Technician Paid Manufacturer Training:

Includes travel and accommodations.

As a

Customer Relations Specialist

you will interact with the company's customers by addressing inquiries and resolving complaints or directing calls to the appropriate department. You will be the bridge between our wonderful customers and our team members at our 20+ dealerships and other company departments.

Why Join Woodhouse?

At Woodhouse, you're not just an employee--you're part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you'll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish!

Minimum Experience and Qualifications:

Valid Driver's License High school diploma or equivalent.

Previous customer service experience required; experience in a call center setting is a plus.

Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software.

Essential Duties:

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collects and enters orders for office supplies, and dealership needs. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer messages throughout the company by email interactions with details of inquiries, complaints, or comments. Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone. Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding. Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner. Offers caller the option of voice mail, if applicable. Develops knowledge of basic dealership information to respond to callers who have general inquiries. Follows established organizational procedures and safety policies. Regular and reliable attendance required. Performs other related duties as assigned.

Requirements:

Valid Driver's License with acceptable driving record Ability to pass a pre-employment background check and drug screening.

Background Check:

As part of our hiring process, we conduct background checks on candidates who receive a conditional offer of employment. This may include a review of criminal records, motor vehicle reports, employment history, sexual offender registries, and other relevant information. Background checks are conducted in compliance with applicable laws, and all candidates will be required to provide written consent before the check is initiated. A previous criminal record does not automatically disqualify you from employment; each case is reviewed individually.

Post-Offer Occupational Health Screenings:

As part of the employment process, we're committed to ensuring a safe, productive, and drug-free work environment. To achieve this goal, all prospective employees are required to undergo a drug screening following a conditional offer of employment.

Equal Opportunity Employer:

We're committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, pregnancy (including childbirth or related medical conditions), or any other characteristic protected by applicable law.