Job Description

About the Teff Company:

The Teff Company has a diverse clientele base, including Ethiopian and Eritrean store owners and restauranteurs. Teff is best known as the primary ingredient in injera, a fermented flat bread, but we are continuing to explore different applications for this tasty, nutritious, and versatile ancient grain. You'll be joining an entrepreneurial, family-owned company working to deliver high quality teff and teff-based products to consumers and manufacturers in the United States.

Overview:

The position of Customer Relations Representative performs a variety of important customer-focused responsibilities and is essential in helping coordinate customer support activities within The Teff Company.

Key Roles and Responsibilities:

Provide exceptional customer service experience for all customers

Respond to customer incoming inquiries in a timely, friendly and professional manner

Develop and maintain knowledge and familiarity of all products

Identify customers' needs, clarify information, and provide solutions and/or alternatives

Create, process and manage sales orders, invoices, payments and returns

Coordinate scheduling orders and shipments with Production and Logistics Teams

Document customer complaints in CRM and drive to resolution according to service level targets

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Collaborate with Marketing and Sales to process sample orders and facilitate marketing event transaction entry

Manage, maintain and organize multiple email accounts daily effectively and efficiently

Contribute to maintenance of customer data

Route calls and emails as necessary to appropriate team members

Other tasks and duties as assigned

Skills and Experience:

1-2 year's customer service experience

Excellent verbal and written communication skills, including strong phone contact handling skills

Customer orientation and ability to adapt and respond to different types of personalities

Experience working in a multi-lingual, multi-cultural environment; Amharic language skills a plus

Strong organizational skills and attention to detail

Ability to multi-task, prioritize, and manage time effectively

Ability to work well independently and within a team

A patient and empathetic attitude

Self-motivated, curious and comfortable with ambiguity typical of a small, growing company

Proficiency with Microsoft Office Suite and familiarity with ERP/CRM systems preferred

College degree preferred

Job Location:

Boise, ID

Position Type:

Full Time; Part Time

Required to Travel:

N/A

Preferred Experience:

1-2 years

Classification

: Non-Exempt

Work Schedule:

M-F; 80%FTE, negotiable

Supervisor

: Business Manager

Compensation and Benefits:

The Teff Company offers a competitive hourly rate. We provide three weeks' paid time off to start (PTO); PTO then increases based on years of service. Benefits include a comprehensive package for medical, dental, vision, EAP services and a retirement plan; coverage begins on the first of the month following 60 days of employment. Company perks may include teff products and baked goods, field visits, staff luncheons and the opportunity to learn more about teff and its cultural value and nutritional profile.

Application Instructions:

Submit a resume and cover letter. We are not accepting phone calls for applications and will be contacting qualified applicants who will be selected for an interview.

Job Types: Full-time, Part-time

Pay: From $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance
Work Location: In person