Job Description

Job Summary:

An International Machinery Manufacturing company is seeking a motivated

Customer Order Specialist

t to join their company. The individual will play a key roll in ensuring a seamless order process - from the moment an order is placed until it reached the customer. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks efficiently in a fast?paced, technical environment. You will serve as a trusted point of contact for customers, ensuring their needs are met while upholding the company's values of customer satisfaction, continuous improvement, and operational excellence.

Job Responsibilities:

Handle customer inquiries via phone, email, or in person regarding service parts, order status, and shipping details. Process customer orders, custom quotes, applications, and requests accurately and in a timely manner. Check inventory levels and confirm product availability for customers. Coordinate with logistics and warehouse teams to ensure prompt and accurate order fulfillment. Manage customer accounts, maintaining up?to?date information on order history and preferences. Resolve order and inventory issues, including shipment discrepancies, billing inquiries, and returns/exchanges. Follow up on customer interactions to ensure satisfaction and foster repeat business. Support the maintenance and accuracy of order entry and fulfillment processes. Participate in ongoing training to enhance product knowledge and order management skills.

Requirement:

3-5 years of proven customer support or client service experience (customer service/help desk background strongly preferred). Familiarity with CRM systems and order management tools. Associate's degree (A.A.) or equivalent from a two?year college/technical school; or six months+ related experience/training; or an equivalent combination of education and experience. Strong negotiation, communication, and relationship?building skills. Excellent organizational abilities and attention to detail. Ability to thrive in a fast?paced, technical environment while managing multiple priorities.
Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.

We prioritize direct applicants; third-party resumes may not be reviewed.

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person